Returns policy

Rim Crew Returns & Warranty

Last updated: 4 August 2026

Our products are made to order

Every Rim Crew hubcap is printed specially for you once you order it, whether it carries your own image or one of our catalogue patterns. There is no stock: production starts once you have ordered.

In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply: every hubcap set is made to order, whether it carries your own artwork or a catalogue pattern, and it can be neither resold nor reused.

Cancelling before production starts

As long as production has not started, your order can be cancelled and refunded in full. Write to us as soon as possible at contact@rimcrew.com quoting your order number.

Once production has started, cancellation is no longer possible: the hubcap has already been printed with your image.

Faulty, damaged or incorrect product

You are covered in the event of a defect, damage or non-conformity:

  1. Contact us at contact@rimcrew.com
  2. Attach a photo or a video of the fault
  3. We proceed with a free replacement or a refund

We undertake to handle any issue reported within 30 days of delivery without argument, on a simple photo. This period is a commercial undertaking on our part: it in no way limits your statutory rights.

Your statutory guarantees

Independently of the above, you benefit from:

  • the statutory guarantee of conformity (articles L217-3 et seq. of the French Consumer Code), for 2 years from delivery;
  • the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code), for 2 years from discovery of the defect.

These guarantees apply at no cost to you and are not subject to any particular formality.

Wrong size

The size depends on your wheel, not on your vehicle. Check the number written after the R on the sidewall of your tyre — our fitting & sizing guide explains it in 30 seconds. A sizing mistake on a personalised product does not give a right of return: if in doubt, write to us before ordering and we will check together.

No physical returns

There is no physical return: any claim is handled by email at contact@rimcrew.com, backed up with photos (and a video if useful). We review every request and offer a replacement or a refund.

Mediation

If a dispute remains unresolved, please write to us at contact@rimcrew.com: we will look for an amicable solution together.